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General
Browser Issues
Account Management
Membership
Profile
Photos
Partner Search
Making Contact
Other Questions
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Q: What is MuslimMatch.com?
A: MuslimMatch.com is the leading Muslim matrimonial website on the Internet
with thousands of members from all over the world. The site is fast, convenient
and easy to use. 
Q: How long has MuslimMatch.com been operating?
A: Although the MuslimMatch.com site was launched recently, it holds the
records of active members from a previous marriage service which was operating
for the previous 5 years.
Q: Does Online Match-making really work?
A: In a word, Yes. Our members exchange hundreds of mail box messages every
week. The feedback we receive is very encouraging. But don't just take our
word for it. Read our success
stories and see for yourself.
Q: How secure is MuslimMatch.com?
A: MuslimMatch.com is a safe and secure meeting place. Using your anonymous
NicName you can talk to people and check for compatibility. When (and if)
you feel satisfied with the other member, then you can reveal your true identity
and exchange contact details.We respect the privacy of any personal information
you provide to us. Please read our privacy
policy.
Q: How do I join MuslimMatch.com?
A: Click on the FREE Sign
Up button on the Home page. Then choose a NicName and Password - That's
it!
It takes just minutes to join MuslimMatch.com and gives you access to our
most advanced search tools and features. After registering you can post a
Profile and start searching for the ideal Partner.
Q: How do I contact MuslimMatch.com?
A: We would love to hear from you! Please send only one email inquiry to Customer
Service or email info@MuslimMatch.com.
Our mailing address is:
MuslimMatch.com
Freepost LON 6993
London E17 8BR
United Kingdom
Telephone: +44 020 8925 4751
Q: What is planned for the future?
A: We have many new and exciting features planned for the MuslimMatch.com
site. These include making use of the latest cutting-edge technologies such
as streaming audio and video, real-time contact, etc. Please view the features
page for further details.
Q: How do I best view the site?
A: The MuslimMatch.com site is best viewed using the latest Internet Explorer
browser. Other browsers will give satisfactory results but there may be some
visual misalignment.
Click here to download the latest version
of Microsoft Internet Explorer
Q: Why does the site take so long to appear?
A. The site makes use of flash, java applets and javascript technology. These
are normally executed before the screen appears on your screen. They do not
cause excessive loading times. If you experience problems relating to this,
please contact the webmaster or
email info@MuslimMatch.com
Q: I'm using an AOL browser and experiencing problems?
A: If you are using AOL as your Internet Service Provider and their native
AOL browser to access the Internet, you may find the MuslimMatch.com site
does not work correctly. To best view the site, use Microsoft Internet Explorer
or Netscape Navigator to browse. Using these browsers will not effect your
AOL dial-up connection but will eliminate many problems that have been reported
by native browser AOL users.
Some AOL 7.0 users may not be able to use MuslimMatch.com. There is a possible
conflict with the proxy servers they use
Q: I forgot my NicName and/or Password. Can you tell me what it is?
A: The MuslimMatch.com system has been designed to swiftly deliver this information
to you. Enter your Date of Birth and Email address that you registered with
on the Forgot Password
page. Your NicName and Password will instantly appear on the screen.
Q: I am having problems logging into my account. Why?
A: The primary reason why users experience problems whilst attempting to login
is caused by the Security/Cookie settings on the browser. Please read the
cookie information below and follow the instructions for your browser.
Also try using a different computer to login (ie. at Internet cafe). If the
problem persists (after you have carried out a cookie check), contact
us with your NicName and browser type.
Q: What are "cookies" and how do I enable them?
A: HTTP cookies are small pieces of information that are stored by your
browser on your computer's hard drive. Cookies allow your browser to remember
specific information, like your user I.D. or what books you've added to your
Shopping Cart. A cookie can't be used to get data from your hard drive, get
your e-mail address, or retrieve any personal information.
Every browser places access to cookies differently. We've included information
for some common browsers below. If your browser is not listed here, please
visit your browser's help page to find out how to enable them. If you can't
find the information there, try contacting your browser's customer service
department.
We are committed to protecting your privacy. Our cookies do not contain any
personally identifying information. Our affiliates or advertisers may also
use cookies.
Q: I'm using Internet Explorer, how do I enable cookies?
Internet Explorer 6.0 users
Internet Explorer version 6.0 has several options available for handling cookies.
This new version is privacy driven, and thus you may encounter some conflicts
when trying to use cookies with this version's default Security and Privacy
settings. To make sure you have cookies enabled, double check your browser
settings:
1. In the menu bar at the top of your browser click on Tools,
then on Internet Options
2. Click on the Security tab
3. Set the security level to 'Medium' to allow cookies
4. Then click on the Privacy tab
5. Set the privacy level to 'Accept All Cookies' (drag the button right
to the bottom)
6. Next, while still on the Privacy tab click on the Advanced button
7. Then click the box that indicates 'Override automatic cookie handling'
8. Make sure the following boxes are checked: Accept First-party Cookies,
Prompt Third-party Cookies and Always allow session
cookies
9. Click on the the General tab
10. Click on 'Delete Cookies' then 'Delete Files'
11. Click on 'Settings' and select the 'Every visit
to the page' option
12. Click on OK to exit
Session cookies are used to store information only during a single session.
That is, session cookies enable you to search from one page to the next page
without losing any of your search criteria or books that may be in your cart.
Session cookies also remember your e-mail address and password when completing
your order. These cookies are deleted from your computer automatically when
you are finished searching or ordering.
Internet Explorer 5.x users
1. Click the Tools menu, then click Internet Options.
Then choose Security.
2. In the Internet Options dialog, choose the Internet as your content zone
(click the globe).
3. Click the Custom Level button.
4 . Scroll down the list until you see the Cookies section. Go to the item
that is titled 'Allow cookies that are stored on your computer'
and click the Enable option.
5 . Then click the OK button
6 . Click on the the General tab
7 . Click on 'Delete Files'
8 . Click on 'Settings' and select the 'Every visit
to the page' option
9 . Click on OK to exit
Internet Explorer 4.x users
1. Click the View menu and choose Internet Options
2. In the Internet Options dialog, click the Advanced tab.
3. Scroll down the list until you see the Security section. A few lines below
that will be the Cookies subsection. Click to turn on the
Always accept cookies option.
4. Then click the OK button.
Q: I'm using Netscape, how do I enable/remove cookies?
Netscape 6.0 users
Netscape has made handling cookies in new versions simple and informative.
You can easily allow cookies for an individual Web site, view the details
of the cookies that are placed on your computer, or remove cookies individually
or all together.
To enable cookies on the Alibris Web site:
1. Click Tasks in the menu bar, then Privacy and
Security
2 . Select Cookie Manager, then Allow cookies
from this.
To see the details of cookies placed on your computer or to remove stored
cookies from your computer follow steps 1-3 above, then click on View Stored
Cookies. You can select the desired cookie to obtain information about it.
To remove it, click the Remove Cookie button or you can Remove All Cookies
by using the adjacent button. It's that easy.
Netscape 4.x users
1. Click the Edit menu and choose Preferences.
2. In the Preferences dialog, click on Advanced in the Category
tree on the left.
3. Click to turn on the Accept all cookies option
4. Then click the OK button.
Q: I'm using AOL, how do I enable/remove cookies?
AOL 9.0 Users (Windows)
1. Open AOL
2. From the AOL toolbar, click SETTINGS
3. From the SETTINGS:ESSENTIALS dialog box, click INTERNET [WEB] OPTIONS
4. From the PRIVACY tab, move the slider to ACCEPT ALL COOKIES
5. Click OK
6. Click CLOSE
AOL 7.0 Users (Windows)
1. Open AOL
2. Click on the SETTINGS tab at the top of the browser, then click
on Preferences on the menu that opens up
3. On the Preferences window that opens click on INTERNET
PROPERTIES (WWW)
4. On the INTERNET OPTIONS menu click on the third tab at the top named PRIVACY
5. On the PRIVACY window please click on the Edit tab towards the bottom of
the window
6. Type in the URL muslimmatch.com in the field labeled "Address
of Web Site"
7. Click on "Allow"
8. Click on "OK" on the bottom of all the windows on your screen
Please note, if you use AOL 7.0 and you continue to experience login problems
- this is due to the Load-Balancing Proxy Servers used by AOL. There is nothing
we can do to about this problem.
AOL 6.0 Users (Windows)
1. Click on MY AOL.
2. Click SETTINGS on the main toolbar.
3. Click PREFERENCES.
4. Click on Internet Properties (WWW).
5. Click on the SECURITY tab.
6. Click on the INTERNET ZONE, then click on the Custom button on the bottom
of the window. The Security Settings window will appear.
7. Scroll down until you see Cookies.
8. Click Enable for the Allow per-session cookies option.
9. Click OK to exit.
AOL 5 Users (Windows)
1.Click on MY AOL on the main toolbar.
2. Click PREFERENCES.
3. Click on WWW.
4. Click on the SECURITY tab.
5. Click on the INTERNET ZONE, then click on the Custom button on the bottom
of the window. The Security Settings window will appear.
6. Scroll down until you see Cookies.
7. Click Enable for the Allow per-session cookies option.
8. Click OK to exit.
Deleting cookies in AOL
1. Click on 'MY AOL' (on the tool bar at the top of the AOL Screen).
2. Click on PREFERENCES.
3. Under PREFERENCES, Click on the WWW icon.
4. Under TEMPORARY INTERNET FILES, Click on DELETE FILES.
5. Under HISTORY, Click on CLEAR HISTORY.
6. Click on OK to exit.
Q: How do I change my NicName and/or Password?
A. To change your NicName and/or Password, email Administration
or info@MuslimMatch.com with your
current details and what you would like to change them to.
Q: How do I change my Date of Birth?
A: Login > Members Menu
> View/Edit Profile > Change your Date of Birth.
Q: How do I change my Gender setting?
A: Login > Members Menu
> View/Edit Profile > Change your gender setting.
Q: I recently moved house. What do I need to change on my Profile?
A: There are 2 pages where you will have to update your details:
 Login
> Members Menu > View/Edit Details > Update contact details
Login
> Members Menu > View/Edit Profile > Update country and/or state
settings
Q: How do I join MuslimMatch.com?
A: Click on the FREE Sign
Up button on the Home page. Then choose a NicName and Password - That's
it!
It takes just minutes to join MuslimMatch.com and gives you access to our
most advanced search tools and features. After registering you can post a
Profile and start searching for the ideal Partner.
Q: Who are our Members and where do they live?
A: MuslimMatch.com members come from all over the world. We attract both men
and women in equal proportions. Our members come from various ethnic backgrounds,
colors and creeds. Why not do a FREE Partner
Search and see for yourself?
Q: How much does it cost to join MuslimMatch.com?
A: It is FREE to join MuslimMatch.com. By joining, you can do the following:
Write a Profile
Edit a Profile
Post your Photographs
Search for a Partner
You only pay to access your Mailbox.
3 Month Membership
6 Month Membership
12 Month Membership
Q: How can I purchase a subscription?
A: You can pay for your subscription in a number of ways:
Online using credit or debit card. All transactions are 100%
guaranteed secure by WorldPay using 128-bit encryption Login
> Members Menu > Membership > Complete the payment details.
Offline using cheque, postal order, Western Union or Moneygram
Make a cheque (payable to MuslimMatch.com Limited) for the correct amount
and mail it to MuslimMatch.com (Subscriptions), Freepost LON 6993, London
E17 8BR United Kingdom. (No stamp required if mailed within United Kingdom).
Q: How secure is the transaction?
A: Very, the entire transaction is carried out by third-party WorldPay PLC,
an e-commerce payment provider. Using secure SSL and 128 bit encryption your
transaction is very safe.
Q: Who are WorldPay PLC?
A. WorldPay PLC are the authorised Credit Card clearance specialists on the
Internet. By contracting WorldPay PLC to handle our transactions we can guaruntee
greater security and autentication on your transaction.
Q: When will my membership expire?
1. Login > Members Menu
> View your membership start and expiry date.
Q: I'm having problems making payment. What could be wrong?
A: If your browser fails to connect to the WorldPay site, then check the
following:
If you're on a network
using a proxy server or firewall then this may interfere with the encryption
process
Ensure the internet connection
is direct
Check to see if cookies
are enabled on your browser
Q: How do I create a Profile?
A: Easy. You must register on the Join
Us screen. You will be guided through the 'Post a Profile' stage. At the
end, your Profile will be complete and ready for viewing.
Q: How do I update my Profile?
A: Login > Members Menu
> View/Edit Profile > Choose a heading from the left column and update
as required.
A: It's quick and easy to do! To update your profile, just click here on Update
Profile and follow the easy instructions on the page.
Q: How do I see my Profile as other members see it?
A: Login > Members Menu
> View/Edit Profile > Click on the Preview Profile link in the right
column.
Q: Why was my Profile rejected?
A: After you have completed the questionnaire, your Profile will be viewable
on the Partner Search. Our Quality Control department will also check your
Profile within 24 to 72 hours. If it is acceptable, the Profile will remain
on the system. Otherwise we will contact you regarding it.
A: Our Quality Assurance Team reviews profiles and sometimes has to reject
some profiles if they contain:
Email addresses
Phone numbers
Website addresses
Profanity
Suggestive,offensive,
or otherwise objectionable language
Q: Why can't I access the Members menu?
A: You can only access the members menu after the questionnaire has been completed.
The system will return you to the questionnaire screens every time you login,
until all of the questionnaire screens are viewed.
Q: How do I post a photo?
A: There are 3 ways you can post a photograph:
1. Upload a Photo
If you already have scanned photos. You can upload your photos on to your
Profile. This is the most efficient and cost-effective way of posting photos.
Your best photo should be uploaded first (in box 1).
Login > Members Menu
> "Upload Photo" link > Upload your photos
Format: JPEG, JPG or
GIF only. JPEG or JPG are best for color photos
File Size: Please ensure
that each photo file size is under 100 K.
What Happens: Once approved
by Customer Care, uploaded photos will be posted exactly as they are submitted
within 24 - 72 hours.
Adding and removing photos is quick and easy!
Login
> Members Menu > "View/Edit Profile" link > Click on the
Photo link in the left column
Login
> Members Menu > View/Edit Photos > Modify as required.
2. Email a Photo
You can email scanned photos to Photos
Section or email info@MuslimMatch.com
as seperate attachments only. We cannot accept photos embedded within
an email.
Format: JPEG, JPG, GIF, PICT, BMP or TIF only. JPEG or JPG are best for
color photos.
Extra: You MUST include your first and last name, NicName and MuslimMatch.com
registered email address
Extra: If sending more then 1 photo, please indicate positions 1 to 5
for all photos attached.
File Size: All photo files must be 100K or less.
What Happens: Once approved by Customer Care, emailed photos will be posted
exactly as they are submitted withing 24 - 72 hours.
3. Mail a Photo
You can send your photo originals by traditional mail to:
MuslimMatch.com (Photos)
Freepost LON 6993
London E17 8BR
United Kingdom
Processing: The processing and posting of photos is free of charge
Size: There is no restriction on the photo size. If you would like a section
of the photo to be cropped, then please indicate this.
Extra: If sending more then 1 photo, please indicate positions 1 to 5
for all photos attached.
Extra: You MUST include your first and last name, NicName and MuslimMatch.com
registered email address
Return: If you wish to have your photo returned, please enclose a self-addressed,
stamped envelope. Otherwise your original photos will be discarded.
Special: Please send photos using ordinary mail. Do not use private messenger/courier
services such as FedEx, UPS, DHL, ParecelForce, etc. as they cannot deliver
to a P.O. Box/Freepost address.
What Happens: Once approved by Customer Care, emailed photos will be posted
exactly as they are submitted withing 24 - 72 hours.
Q: What are the guidelines for posting a photo?
A: There are guidelines you must read and understand before you can post
your photos:
You can post up to five photos of yourself with your profile for FREE.
You must appear in each of the photos - we will not post photos of children
or pets only. Photos of cartoon characters or celebrities are copyrighted
and cannot be posted.
Try black and white images. They're often smallber in file size, and more
flattering.
Nudity, obscenity, sexual or otherwise offensive photos will not be posted.
Q: I already have a photo, but how
do I add others?
A: Members Menu > Add/Remove photo
Q: I just uploaded photos. But they do not appear on the Partner Search?
A: If you upload photographs. You can view them on your own Profile but
they will not appear in the Partner Search. Normal posting time is 24
to 72 hours. Our Quality Control team must approve each photo to maintain
the quality of matchs available through MuslimMatch.com.
We will email you after we receive your photos and after they are
posted them on your Profile.
Q: Why can't I use ZIP files to upload?
A: Do not upload or email photos with .TXT, .CPT, .EXE or .ZIP extensions.
As they are not image files and cannot be used. All files received with
the above extensions will be discarded.
Q: Can I hide my photo from others?
A: Login > Members
Menu > "View/Edit Details" link > Modify options
You can hide your photos from Visitors and/or Members. Simply choose the
relevant options.
Q: What is Partner Search?
A: Our Search tool will let you run your own customized searches as often
as you wish. Define and run an unlimited number of searches by selecting
the preferences and characteristics of your desired match. Start with
zip code, age and gender. Then narrow your search, if you like, with physical
characteristics, lifestyle practices and relationship desires. Play around
and try a variety of searches. You never know where you'll find your perfect
match!
Q: What Partner Search criteria can I use?
A: You can customize your partner search on criteria including age, country,
ethnicity, height, weight, smoking habit, education, income, marital status,
relationship sought and more.
Q: How do I view my matches?
A: After doing a partner
search. Click on the NicName to view the profile in greater detail.
Q: How do I view other Members Profiles?
A: Login > Members
Menu > "Partner Search" > View a Profile
Q: I'm not getting many responses. What could be wrong?
A: There are a number of things you can do to increase your number
of resonses:
Make sure you have created an attractive profile
Your partner search criteria may be too specific
Q: Why am I receiving matches from everywhere?
A: When your profile is on the MuslimMatch.com database, you are likely
to receive mail messages from all over the world. Other MuslimMatch.com
members who have read your profile and feel as though you make a good
match.
If you feel otherwise, then simply reply with a polite 'not interested'
message.
Q: How do I contact other Members?
A: Contact between MuslimMatch.com members using the your Mailbox.
It easy to send and receive messages using the Mailbox. You must be a
Premium member to use this.
Q: How is the message I send to other Members anonymous?
A: MuslimMatch.com respects your privacy and preference for 'anonymity'.
We keep your actual email address confidential. You'll never see it or
your real name displayed at MuslimMatch.com. Please read our privacy
policy for clarification.
Other MuslimMatch.com members will only know you by your NicName.
Q: What can I do if another member behaves inappropriately?
A: Contact us immediately on abuse
or info@MuslimMatch.com and
we will take appropriate action against the member
Q. On my first meeting what should I do?
1.Insist on
meeting the parents and relatives
2.Involve your own family/friends in the process
3. Never give money, credit cards or valuables to anyone
4. Avoid meeting in private or remote locations
Q: What information is contained in the MuslimMatch.com newsletter?
A: MuslimMatch.com periodically sends out a newsletter to members
and registered users. The newsletter informs you of relationships, health
and love issues.
It also keeps you up to date with the latest news at MuslimMatch.com
and special offers.
Q: How do I subscribe to the newsletter?
A: Enter your email address in the respective box on the homepage.
Q: How do I unsubscribe from the newsletter?
A: There will be unsubscribe or removal instructions at the bottom
of all newsletters. If you continue to experience difficulties please
email helpdesk or info@MuslimMatch.com
Q: Can gays or lesbians join MuslimMatch.com?
No, MuslimMatch.com does not entertain gay, lesbian or same-sex
relationships.
Q: What are the icons next to the nicname?
 |
Male / Female |
 |
Online |
 |
Online Member |
 |
Premium Member |
 |
Photo on profile |
 |
New 24hr profile |
 |
Audio on profile |
 |
Questions on profile |
 |
Wallpaper on profile |
 |
Diary on profile |
|
IM Usage |
Q: How do I resign/disable my Profile?
A: Login >
Members Menu > Account Options > Disable Account checkbox
Q: Can I get a refund for the unused portion of my membership?
A: There are no refunds for unused portions of MuslimMatch.com membership.
Please refer to the Agreement.
Q: If I resign, will I still be able to receive and respond to messages?
A: Yes. Your login NicName and Password continue to remain on the
system and you can return to your Profile at any time.
Q: Can I still log in if I resign?
A: Yes. Your login NicName and Password continue to remain on the
system and you can return to your Profile at any time.
Q: What happens to my Profile when I resign?
A. Your profile will remain on the system, and subject to reactivation,
indefinitely.
Q: Can others still search for me by NicName when I resign?
A: Yes, provided they know your NicName and your profile is not
hidden.
Q: Will my Profile show up when users run searches?
A: Yes, as long as your profile is up and not hidden. |
